Donor Call Center

Many clients need additional support with donor communication. The Aegis Donor Call Center provides live personnel who function as an extension of your team to answer donor questions, handle phone donations and provide email responses on your behalf. Our dedicated team will follow the business rules established with each client to ensure the proper messaging and communication is delivered at every touch point.

Our Donor Call Center Capabilities Include:

  • Custom script and messaging of calls
  • Bilingual (Spanish) speaking representatives
  • Recorded calls
  • Stored call recordings (up to 90 days)
  • Our team can access your database to answer questions and/or update donor records
  • Call transfers to clients as needed
  • 24-hour turnaround time for email response
  • Centrally located in the United States (Topeka, KS) to handle all time zones

Contact us to learn more about our donor call center:

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